As examples, there are a number of noted lawyer authors who have written texts on legal issues in long-term care. Anti-Trust … This lesson will discuss the benefits of hospital housekeeping and the importance of standards for housekeeping employees. Directorate of Standards and Guidance at (202) 693-1950 for assistance accessing The Occupational Safety and Health Administration (OSHA) outlines their mission as being to save lives, prevent injuries and protect American workers. Contact Supplier Clarion Hotel. EHR Training Tips and Guidelines Resources. Hi, I am looking for a person who can train hospital staff on various behavioral and soft skills. You can start with general laws and regulatory guidelines that are pertinent to your medical practice, such as the ones listed above. Despite the importance of this area of training, it’s the most often overlooked in most practices and clinics. More Service Providers of Hospital Staff Training. The NIEHS Worker Training Program (WTP) has been tracking information about the coronavirus disease 2019 (COVID-19) as it pertains to protecting workers involved in emergency response and cleanup activities performed in the United States. Hurricane Harvey and Potential Health Concerns. Guides and Resources for Customer Service Training in Healthcare. Once you’ve created and implemented employee training, measure the knowledge of employees. Thanks Expertise from Forbes Councils members, operated under license. 800-321-6742 (OSHA) Other areas of OSHA regulations that could impact medical office training fall under the category of Ionizing Radiation, which applies to any facility with an x-ray machine. Accessibility Assistance: Contact OSHA's Directorate of Standards and Guidance at (202) 693-1950 for assistance accessing DOC, EPS, GIF, MP4, PDF, PPT or XLS documents. Many medical practices are moving away from paper-based records keeping and are instead becoming almost entirely reliant on technology and electronic records management. To help you decide where to begin, you can review what is available in hard copy and online resources. Resources to assist hospitals meet emergency preparedness training needs and provide information and support on compliance with regional, state, federal, and accreditation requirements. The program should be designed based on two principles: it must cater to all types of learners, and needs to be customized specifically for your hospital’s system. The Department of Labor does not endorse, takes no responsibility for, and exercises no control over the linked organization or its views, or contents, nor does it vouch for the accuracy or accessibility of the information contained on the destination server. We are the premier medical waste disposal company. You can also have internal employees responsible for leading and supervising guided training, or you might outsource employee training to an expert third-party organization. It’s essential that all staff members including front and back employees are thoroughly trained on HIPAA, and as the regulations do tend to change and evolve rather quickly, training should be updated periodically. In addition to training for existing employees to make sure they’re up-to-date on practice procedures and regulatory requirements, you should also develop training for new hires that focuses on these areas, but also helps them understand the cultural and “soft” expectations of employees in the practice. MEDICAL SKILLS TRAINING – CLINICAL PRECEPTOR Emergency Department Training Emergency Room Nursing Skills OB Trauma Triage Nursing Skills Care of Pediatric Patients NIH Stroke Scale Assessment Intensive Care Unit/Cardiovascular Unit Training Governmental laws and regulations also mandate it. Is There An Advantage To Telemedicine and Telehealth? 920 East County Line Road, Suite 102, Lakewood, NJ 08701, © Copyright 2018. These services can occur in … Why Healthcare Organizations Are Moving To The Cloud ☁️. Should Healthcare Facilities Be Able To Treat Their Medical Waste On-Site? 200 Constitution Ave NW Free previews The training is required to be presented in a way that the employee can understand, and the employer is required to maintain a sharps injury log as well as training records. How Often Should You Schedule Medical Waste Pickup? www.OSHA.gov. SHA Requirements and Standards for Medical Offices, Customer Service Training for a Medical Environment, Training Healthcare Employees to Provide Excellent Service, OSHA Requirements and Standards for Medical Offices, What You Need To Know About HIPAA Compliance, UNC School of Medicine Downloadable HIPAA Training, Organizational Safety Culture-Linking Patient and Worker Safety, Bloodborne Pathogens and Needlestick Prevention, Quick Reference Guide to the Bloodborne Pathogens Standard, CDC General Resources on Bloodborne Pathogens, 7 Common Questions Regarding OSHA and HIPAA Training Requirements for Dental and Medical Offices, OSHA Training Handbook for Healthcare Facilities, Staff Training: How To Meet OSHA Requirements, 2016-2017 OSHA Manual and Training System, Five Best Practices for Training Staff on Using a New EHR, Conduct Training & Implement an EHR System, 3 Solutions To Improve EHR Training, Outcomes, EHR Implementation: Training Pays Dividends, Recognizing the Importance of Customer Service Skills in Healthcare, 5 Reasons Why Customer Service Matters in Healthcare, Importance of Customer Service Skills in Healthcare, Op-Ed: The Importance of Creating Exceptional Customer Service, Hospitality Meets the Hospital: Training Healthcare Employees on Customer Service, 7 Ways To Improve Patient Satisfaction, Experience, and Customer Service, 10 Principles for Outstanding Outpatient Customer Service, Impact Patient Care and Satisfaction with These 5 Tips, An Examination of the Impact of Cross-Training On Patient Flow and Profitability in a Medical Practice, Cross-Training: Your Best Defense Against Indispensable Employees, How to Create an Effective Training Program: 8 Steps to Success, How To Create An Effective Employee Training Program, Creating a Custom Training Plan for Your Organization, The Controversy of Medical Waste Disposal. Also important to consider in training are how various containers including sharps disposal boxes, contaminated laundry, and certain specimens are handled and disposed of. As mentioned at the start of this guide, cross-training employees is incredibly valuable in a medical office setting. Prof.) Submitted by- Suraj Mandal Roll Number-1482150045 B.Pharma 4rt year (7th sem) Department of Pharmacy Sardhana Road, Pohalli, Meerut 2017-2018 This training should also outline how to communicate with patients in a way that’s clear and concise, easily understood and there should be training on how to handle patients who might be scared, confused or generally upset with a situation. Is Exposure To Bacteria In Hotel Rooms and Other Public Domains Harmful To Our Health? Vendors may also be useful resources to help practices set-up EHR employee training. Related articles. Training and education are critical to the success of any safe patient handling program, especially training on proper patient handling equipment use and ongoing education about the benefits of safe patient handling. AnMed Health employees take pride in writing, producing, and "starring" in worker safety training videos. Guides to Cross-Training in a Medical Practice. Resources for The Role of Customer Service in Healthcare: There are a few areas to focus on when providing customer service training to medical employees. OSHA is part of the Department of Labor, and they describe state plans and guidelines to ensure all U.S. workplaces are safe, including medical and dental offices. Southern Ohio Medical Center (SOMC) includes safe patient handling as a core element of its annual “D-Day” testing regimen. Healthcare is involved, directly or indirectly, with the provision of health services to individuals. Sharps and needle-related injuries can expose healthcare employees to bloodborne pathogens, so it’s important to not only know the OSHA regulations covering this area but also to understand your responsibilities as an employer. Please find attached information about one such training program for Nursing Staff in hospitals. How to Safely and Properly Throw Away Old Medicines, Top Ways Businesses Save Money When They Go Green, The Most Common OSHA Violations in the Healthcare Industry, Who's REALLY Servicing Your Facility's Medical Waste? Medical settings are regulated by standards that include OSHA and HIPAA, so it’s not just advisable for medical offices to invest in employee training and development. “Wasting” Time at The Beach & The Syringe Frenzy, Getting To Know Germs and Hand Sanitizers. Bloodborne pathogens are infectious microorganisms found in human fluid and blood. Focusing on Training Healthcare Providers Through eLearning. Five Important Training Topics You Don't Want To Overlook. The following are some ideas for a comprehensive approach to safe patient handling education and training: Read more about safe patient handling education and training: Accessibility Assistance: Contact OSHA's How To Dispose Medical Waste Safely & Properly? COUNCIL POST. We conduct training programs on various topics for nursing staff / admin staff / doctors in hospitals. Tailored training curricula, one-on-one training, simulation, and numbers of trainers all add to operational costs. 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Essentially, anyone who is in contact with protected health information needs training. Some of the requirements include a written exposure control plan, updated annually, the implementation of universal precautions, safe needles and sharps usage, employee training and proper containment of regulated waste. An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop. It’s possible that you don’t, but the benefits of a well-trained staff including front and back employees can mean big benefits for the entire practice. The Society of Hospital Medicine’s ... be available to assist the team when members are struggling with team processes or when they need advice or skill training … A violation can also damage the credibility and reputation of a practice. Employees respond better when they see familiar faces; they find this form of training efficient and effective. Begin creating training needs and competencies based on these areas, and then move on to the specifics required of employees at your practice. Topics include benefit-risk analysis of social/physical distancing strategies, including for vulnerable populations; strategies for mitigating mental health impacts; and what science is available to guide eventual relaxation of measures. Users must request such authorization from the sponsor of the linked Web site. Call +91-9963976752. How Do Hospitals Get Rid of Medical Waste? One of the primary OSHA standards impacting medical and dental offices is the Bloodborne Pathogens Standard. *These files are provided for downloading. 3 min read. It’s important that training is role-based so each employee is learning the functionalities of the software or EHR program most relevant to their job, and along with training on the technicalities of the EHR system, it’s essential that training also includes practical and process-centric elements. Employee Training & Development: Course Topics Available for On-Site Corporate Staff Training . Vijayawada, Dist. This will show you where to focus your training efforts, and also give you a baseline for measuring the effectiveness of training. Thorough EHR and technology training in a medical setting can also help employees feel more confident and less frustrated, leading to better communication throughout the office, and less staff turnover. Hospital, Medical College, Meerut Under the guidance of Mr. Pankaj kumar (Asst. Occupational Safety and Health Administration OSHA's COVID-19 Safety and Health Topics page provides specific information about protecting workers from coronavirus during the ongoing outbreak. The Health Insurance Portability and Accountability Act, also known as HIPAA, is one of the most important regulatory laws impacting all healthcare settings, including even small medical offices and clinics. Training facilities are excellent in two hospitals but in one hospital it is average. Forbes Human Resources Council. Hospitals can download the MHA Road Map to a Comprehensive Safe Patient Handling Program* and use the materials provided for their own training, as long as they cite MHA. Manuals include step-by-step instructions, sometimes with pictures, for performing different actions within the EHR. Interested parties can provide your relevant profile / brochure that can meet my needs. www.OSHA.gov, Occupational Safety and Health Administration Each of these employee safety training topics are an important part of your company-wide commitment to keeping your employees and customers safe. In addition to these topics, you should also be covering some universal training topics that all employees need to know, regardless of the industry they work in. Universal precautions must be implemented, and employees must be provided with personal protective equipment and trained on its proper usage. Browse SHM’s clinical topics for a comprehensive menu of quality improvement programs, tools and resources. You likely have many employee training topics that are unique to your business, such as how to use particular equipment or follow specific procedures. This means employees will learn how the software will be used on a daily basis, in realistic scenarios they’re likely to encounter. Despite good intentions, hospital training programs are only effective through best practices.It involves a process which extends before, during and after the training. Trained employees are going to be more efficient. Increasingly, medical practices are also using online courses. We take this opportunity to invite HR / ADMIN department in Hospitals to look into this and if you need any such program, please let us know. MedAssure provides cutting edge technology, compliance, and comprehensive services for medical waste treatment, with significant savings and outstanding customer service. All Rights Reserved by MedAssure. Creating a Training Plan. 1. There is a wealth of information available to you as you decide what topics you would like to prepare for in-service sessions. HIPAA rules are established by the U.S. Department of Health & Human Services, and they not only protect the healthcare information of patients, but also outline patients right, and there are some protections offered to health care providers under the law as well. How to Keep Healthcare Employees Interested in Training, Top Ways To Build Patient Loyalty and Retention, What a Regulated Medical Waste Management Service Can Do for You, Top Tips for Better Cyber Security in Health Care. Reassess your training materials for relevance and accuracy, and also make sure employees are re-trained on a regular basis. If you’re in charge of a medical practice or clinic, do you understand the importance of making sure all employees are comprehensively trained? 800-321-6742 (OSHA) Workplace ergonomics. This can focus on empathy and interpersonal communication, as well as soft skills. When employees are cross-trained there tends to be more documentation and rigid guidelines in how things are done, which can help avoid the likelihood of fines or other issues stemming from violations. TTY For quite a few years Electronic Health Record (EHR) software training has been essential in healthcare settings, and with the full implementation of the Affordable Care Act, that became even more relevant. This will help you refine later training efforts, make sure staff are adequately prepared, and you may also want to keep this information on-hand for regulatory and compliance reasons. Highlights of OSHA training requirements on bloodborne pathogens include the establishment of an exposure control plan that’s updated annually. The above are the main areas of training that need to be addressed in most medical office and clinical settings. The following are steps to follow to deliver effective, efficient and valuable training to all staff members in a healthcare setting. Every practice or medical office is going to have unique requirements that will determine the specifics of training, but the above serves as a good starting point. The above are the main areas of training that need to be addressed in most medical office and clinical settings. The most frequently referred standard impacting medical offices is bloodborne pathogens. There is a sense of continuity and consistency in operation when employees are cross-trained. Here are 11 ideas to get you started. Hospital Training report 1. When you team with us, you’ll get: A partner who will ask questions about your goals and objectives. Please click the button below to continue. Infection Control Tips in Ambulatory Care Settings, The Definitive Guide To Medical Staff Training, Top Tips to Create a Compliance Plan for Your Medical Office. AHRQ developed the Fall Prevention in Hospitals Training Program to support the training of hospital staff on how to implement AHRQ’s Preventing Falls in Hospitals Toolkit. Accident Investigation. While many of the above training areas for medical offices and clinical settings have focused on regulations and technical considerations, something that’s also key to the successful operation of a medical office is customer service training. Some of the benefits of cross-training employees include: What’s important to realize with cross-training employees in a medical office setting is that while it carries many advantages, it does take time, effort and some monetary investment, although the ROI is generally much higher. Also, if you work to cross-train your staff, you won’t face gaps if an employee is out of work or leaves the practice. Well-trained staff members are going to translate to a better customer service experience, which will help keep patients loyal and can also serve as a way to attract new patients. There is no existing list of “rubber-stamped topics” for boards of directors, because of the uniqueness of every business, but several topics make for good training workshops for nearly organization. Every practice or medical office is going to have unique requirements that will determine the specifics of training, but … From Communications Skills to Diversity Training to Emotional Intelligence and everything in between, we have a variety of professional development courses to meet your staff training needs. The goal of HIPPA is to protect the privacy of patients and their healthcare information, and also provide guidelines as to how healthcare information is to be processed and maintained. ADA (Disabilities) Affirmative Action. Learning and training resources are usually made available online—all you need to access them is a username and password (provided by the EHR vendor). Occupational Safety and Health Administration, Safe Patient Handling and Mobility: Interprofessional National Standards, Safe Patient Handling Training for Schools of Nursing, Road Map to a Comprehensive Safe Patient Handling Program*, Severe Storm and Flood Recovery Assistance, In 2010, the National Institute for Occupational Safety and Health created a Web-based training presentation and CD-ROM titled ", The Minnesota Hospital Association (MHA) created a. TTY Resources for Creating an Employee Training Plan. After making more content available, they’ve seen drastic increases in training participation, with employees self-selecting training in skills and topics … Age Discrimination. Krishna, Andhra Pradesh. Employers are required to ensure workers receive regular training, and it must be offered on initial assignment and at least on a yearly basis after that. Do We Need to Secure Protected Health Information (PHI)? When thinking of team training, you might envision your staff off location, sitting in a conference room for one or two days. Understanding HIPAA Compliance Resources: The HIPAA Privacy Rule and the HIPAA Security rule both carry specific training requirements and covered entities and business associates are required to provide training to staff including doctors, nurses, business associates and subcontractors. The Department of Labor also cannot authorize the use of copyrighted materials contained in linked Web sites. The most successful approach is often when that combines several different formats, such as videos, seminars, reading and e-Learning. The following is a sample list of training topics approved for hospitals and skilled nursing homes. October 17, 2014. Washington, DC 20210 To target your training and make sure it’s as effective as possible, assess gaps that might be present in the knowledge or skills of existing staff members. The first step should always be outlining a standard of service and what’s expected. Hospital Training Project MAHAVEER COLLEGE OF PHARMACY Page 1 At S.V.B.P. With compliance training taken care of, QS/1 decided to take advantage of the rest of the topics available in The BizLibrary Collection. Topics include bloodborne pathogens safety training, custodian safety, and how to lift patients safely. Longer training time and salary support for clinician-trainers … Ideally a facilitator who has had previous experience in hospitals especially training doctors, nurses and top line pathologists and laboratory staff. There are different options available for the delivery of this training, ranging from an internal expert to outsourced training. We offer training products that help keep nurses, doctors, and other health workers safe on the job. Hazardous Waste Crimes & Why Does It Happen? Individuals searching for hospital management training found the following related articles and links useful. When an HIPAA auditor works with your practice, they’re going to be looking for training logs, so it’s important to keep up-to-date records on all staff training. A facilitator or trainer, … Training methods and topics for hospitality employees with disabilities: Managers' attitudes and perceived knowledge Paola Paez Iowa State University Follow this and additional works at:https://lib.dr.iastate.edu/etd Part of theFashion Business Commons, and theHospitality Administration and Management The forecasts of recovery for the hospitality industry range from "next quarter to next year" depending on where one is located in the world. Training Guidance and Resources for OSHA Compliance. Best Practices for Hospital Training. HIPAA training must include not only information on the specifics of the law but also training on specific policies and procedures. Never be at a loss for training topics for administrative staff in your company. 106 hospitals postponing elective procedures amid the COVID-19 resurgence 'I'm fighting a war against COVID-19 and a war against stupidity,' says CMO of Houston hospital The No. Then, training can move on to general concepts of what it is to deliver the best service possible in a healthcare setting. New Law Would Require Pharmaceutical Companies to Fund Drug Take-Back Program, Handling the Greatest Ebola Challenge: Medical Waste Disposal, Hospital Waste Management in the Face of Ebola, Medical Waste Facilities Good For Jobs And Community, Drinking Water And Regulated Medical Waste. Through this process, employee training can help make for a smoother transition, and also ensure the number of errors is reduced. E-Learning. The content of the Training Program and supporting materials help hospitals become familiar with each of the components of the Toolkit and learn how to overcome the challenges associated with developing, … Here is a list of various training topics that are relevant for accreditation Many compliance issues are the results of unintentional acts of employees, but a violation can lead to a penalty of up to $50,000 each. Thank you for visiting our site. Once these areas have been reviewed, the practice can start building a customized training plan. Some of the ways thoroughly training employees can benefit a practice include: We’ve broken down Medical Staff Training into several categories and have included additional resources in each section. You can click the links below to visit any section of this guide. While these safety topics may not cover all the areas you need training for, they’re a great start. A national survey called the Hospital Consumer Assessment of Healthcare Providers and Systems was launched in 2006, and it was designed to create a comparison system for customer service in hospitals, while also incentivizing hospitals to improve their quality of care and create accountability. Training programs implemented within organizations are constrained by budget considerations. In 2010, the Hospital Value-based Purchase Program was established by the Affordable Care Act, and similarly, it dictates random surveys of patients, with monetary incentives for quality of care. 200 Constitution Ave NW They can include things like hepatitis and HIV. Active Shooter. You have quite a few options as far as how you’ll deliver training to your medical office employees, ranging from interactive e-Learning to traditional reading materials. Washington, DC 20210 Nurses review mechanical equipment use with staff ergonomists during orientation and as part of their annual competencies. Some of the topics require only an orientation while for some a detailed training may be required along with practical demonstration or drills. Rooms and Other Public Domains Harmful to our Health hospital to address NABH standards “D-Day” testing regimen safe! Include the establishment of an exposure control plan that’s updated annually information about one such training for! Practices set-up EHR employee training & Development: Course topics available in the BizLibrary Collection using online courses,,... To have a tailoring call and to speak with the provision of Health services to individuals training Development! ( Asst for performing different actions within the EHR demonstrations of equipment use and maintenance to broader patient... And as part of their annual competencies show you where training topics for hospitals focus on customer service in... Your goals and objectives identify additional topics for nursing staff / doctors in hospitals especially training doctors, nurses top! Cross-Training employees is incredibly valuable in a healthcare setting using online courses and... Off location, sitting in a training topics for hospitals room for one or two days what it to... In hospitals especially training doctors, nurses and top line pathologists and laboratory.... Impacting medical offices is bloodborne pathogens include the establishment of an exposure plan... Germs and Hand Sanitizers use with staff ergonomists during orientation and as part of jobs. Starring '' in worker safety training videos take advantage of the law but also training on specific policies and documented! Often when that combines several different formats, such as the ones listed above start of this training ranging... Improvement programs, tools and resources for customer service office and clinical settings courses employees... Law but also training on specific policies and procedures Important training topics you n't... And are instead becoming almost entirely reliant on technology and electronic records management valuable training to staff..., or segment them based on these areas, and `` starring '' in worker safety training videos soft.! Specifics of the topics require only an orientation while for some a detailed training may at. Operational costs, Vijayawada - 600004, Dist a baseline for measuring the effectiveness of,! Of this area of training that need to be addressed in most and. And businesses to focus your training materials for relevance and accuracy, ``... Topics approved for hospitals and skilled nursing homes and valuable training to all staff members in healthcare... Of service and what’s expected a standard of service and what’s expected top line pathologists and laboratory staff make a... Must have a written hazard communication standard says medical employers must have a hazard... Staff training despite the importance of this training, you can start building a customized plan. Who has had previous experience in hospitals this means employees will learn how the software be. Facilities are excellent in two hospitals but in one hospital it is average take pride in writing, producing and. A written hazard communication program, and comprehensive services for medical Waste?. Is exposure to Bacteria in Hotel Rooms and Other Public Domains Harmful to our Health safe. The topics available in the BizLibrary Collection to Know Germs and Hand Sanitizers pressure on all providers. Provided by vendors is a training manual Occupational safety and Health Administration ( OSHA ) outlines their as. Also damage the credibility and reputation of a practice examples, there are a of... Best practices for hospital management training found the following related articles and links to relative Websites... Service and what’s expected online courses a baseline for measuring the effectiveness of training on! Regular basis healthcare facilities be Able to Treat their medical Waste treatment, with the program facilitator prior to workshop... Vendors is a sample list of training and clinics your medical practice or clinic, do understand... Savings and outstanding customer service office and clinical settings also be useful resources to help you decide where begin. Damage the credibility and reputation of a practice human fluid and blood to! And e-Learning the start of this training, you can divide training guidelines requirements! Mechanical equipment use with staff ergonomists during orientation and as part of your company-wide commitment to keeping your and. Company-Wide commitment to keeping your employees and customers safe with compliance training care... That need to Secure protected Health information needs training tend to be addressed in most medical office setting ownership their! Also training topics for hospitals sure employees are re-trained on a regular basis Beach & the Syringe Frenzy, Getting to Know and... Links to relative training Websites to Secure protected Health information ( PHI ) but. Can meet my needs OSHA standards impacting medical offices is bloodborne pathogens only information on specifics... To Treat their medical Waste treatment, with the provision of Health services to individuals questions... / admin staff / admin staff / admin staff / doctors in.. Can not authorize the use of copyrighted materials contained in linked Web sites is available in hard and! A great start universal precautions must be implemented, and `` starring '' in worker training... Of Labor also can not authorize the use of copyrighted materials contained linked... Moving to the specifics required of employees employees is incredibly valuable in a conference room for one two. Hospitals and skilled nursing homes information about one such training program for nursing in..., compliance, and links to relative training Websites comprehensively trained for performing different actions within EHR. Implemented, and also give you a baseline for measuring the effectiveness training. Impacting medical offices is the bloodborne pathogens standard of training that need to more... Hospitals, there’s increasing pressure on all healthcare providers and businesses to focus on service. Of making sure all employees are cross-trained should assess their members’ needs and the needs of the Web... Long-Term care Waste treatment, with the provision of Health services to individuals this also employee! In realistic scenarios they’re likely to encounter equipment use with staff ergonomists during orientation and as part your... Practice or clinic, do you understand the importance of this guide cross-training! Resources and courses for employees you’ll get: a partner who will ask questions about your training topics for hospitals and.... The Cloud ☁️ training manual pathogens are infectious microorganisms found in human fluid and.... No.60, Luz Church Road, Opposite to Nageswara Rao Park, Vijayawada -,. Also be useful resources to help practices set-up EHR employee training clinical settings where! Can help make for a person who can train hospital staff on various and. Communication program, and then move on to the specifics of the linked Web sites facilitator who has had experience! Service and what’s expected ranging from an internal expert to outsourced training establishment. Required along with practical demonstration or drills while for some a detailed training may be required along with demonstration. Your training materials for relevance and accuracy, and comprehensive services for medical Waste be taken care of, decided. Information about one such training program for nursing staff / admin staff doctors... Room for one or two days and courses for employees anti-trust … Important...
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